Outlook is Microsoft Information Manager software; its significant traffic comes from Email Service. There are millions of users all over the world who use Microsoft’s email service to send and receive emails. At times, it shows different types of email errors and pii_email_81d970376f07d82e5615 is one among those.

The leading causes behind the error are Internet Connectivity issues, Firewall blocking the connectivity between Outlook and server, PST corruption issues, etc. An invalid SMTP or POP port value is a prominent reason behind this error.

PII stands for Personally Identifiable Information, a metadata used to identify clients personally. There are thousands of such error codes, but I am sure in this article you will find a solution to your error code pii_email_81d970376f07d82e5615. You need to follow the steps shown below to fix the error.

Go through the article completely to fix the error code pii_email_81d970376f07d82e5615. First, you need to know the root cause of this error.

Reasons for Occurrence of pii_email_81d970376f07d82e5615Reasons for Occurrence of pii_email_81d970376f07d82e5615

Though there are several reasons for this error code, the following are some of the main reasons you encounter [pii_email_81d970376f07d82e5615]. Before calling the Microsoft Technical Support team, you can try fixing the following reasons.

  • SMTP Setting Conflict
  • Malicious Software Programs in your system
  • Continuous usage of Microsoft outlook accounts
  • Cache in your memory
  • Corrupted PST data files
  • Incomplete Installations
  • Not using the updated version

Methods to Resolve pii_email_81d970376f07d82e5615Methods to Resolve pii_email_81d970376f07d82e5615

Use the Updated Version

Before proceeding with other steps to resolve this, you must check if you have an updated version. If not, try updating as revised settings; its functionality might be the reason for getting the error [pii_email_81d970376f07d82e5615]. Follow the steps below to update to the latest version.

  1. Open the Microsoft Store on your system
  2. Type Outlook in the search bar
  3. Select the App of outlook that you have and then click on update.
  4. Restart your computer
  5. Open your email and check if you can send and receive emails
  6. If not, follow the second method below

Logout from Multiple Email Accounts

If you have multiple accounts and are logged into more than one email account, log out from all the accounts, restart your computer and check logging into the email account you are using now. Logging into multiple accounts simultaneously might cause conflicts in the functioning of the email system. It might fix the issue; if not, use the following method.

Clear Cache

If the [pii_email_81d970376f07d82e5615] error still exists, do not panic; try clearing the cache from your system. The system automatically stores temporary files or cache to work faster. Sometimes, this data gets damaged, giving the above error. So, before you go ahead, try to clear the cache from the system.

How to Clear Cache?

If you do not know how to clear the cache, follow the below steps:

To clear Cache from Outlook,
  • Press Windows + R key on the keyboard
  • Type %localappdata%\Microsoft\Outlook
  • Click on OK
  • It opens the outlook application folder,
  • Check for Cache or Temporary data
  • Delete
To clear the Cache from Windows,
  • Press Windows + R key on the keyboard
  • Type %temp%
  • Click on OK
  • Select all temp folders and cache
  • Delete

Restart your computer and try if pii_email_81d970376f07d82e5615 is fixed—also, clear Browsing data and Cookies.

Ensure You Have the Correct Email Server Settings

Email protocols like IMAP/POP and SMTP govern email sending and receiving. If these settings are wrong, then it gives an error. So, ensure you have correct port settings according to the email server you use.

  • Open the Outlook Application
  • Click on the File option and the top left of the menu bar
  • Under Account Information, select the email account where you are facing the issue
  • Click on Account Settings
  • Select the Server Settings option
  • From the dropdown menu, choose Incoming and Outgoing server settings
  • Check the settings to see if they are correct
  • Do not make changes if settings are correct or update if they are wrong
  • Click the Next button and click on Done

If you have changed the settings, restart your computer and check if you are still getting the error [pii_email_81d970376f07d82e5615]

Disable Antivirus Software Program

Antivirus Software Programs might create an issue in sending and receiving emails. You need to disable it to check if it works. Follow the steps below to disable your Antivirus.

  • Open Control Panel
  • Click Update and Security option
  • Select Windows security
  • Select Virus and Threat Security
  • Choose Manage Settings
  • Disable Real-time Security

Re-install Microsoft Outlook Program

If the above methods do not clear the issue, re-install the Outlook program. And, If you are thinking about how to re-install the program, here is the solution:

  • Go to the Control Panel and click on Programs and Features
  • Click on Programs to get all the programs installed on your system
  • Find the Microsoft Outlook option
  • Uninstall and then Install again
  • Restart your computer
  • check if the error still persists

If this does not fix the issue pii_email_81d970376f07d82e5615, then go for the next step

Use Auto Repair Tool

Auto Repair Tool exists on your computer. It is one of the best methods to resolve PII errors. Before going for an auto repair, it is always better to back up all the files on your PC.

  • Open Control Panel
  • Go to Programs and Features
  • Check for the Application
  • Edit Programs and Features option
  • Select the Repair tab and follow the instructions.



We have shown some standard methods to solve the error code pii_email_81d970376f07d82e5615. We hope one of the methods should help you resolve the issue. But, if the error [pii_email_81d970376f07d82e5615] persists, you can contact Microsoft Outlook Customer Care Services. They will immediately forward your concern to the developers, who will do the needful.

Related Errors:

e [pii_email_06c8309b994327a502f2]

Review Fix Error Code [pii_email_81d970376f07d82e5615].

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